Shipping & Returns
We work with logistics partners in the USA and Canada to offer free delivery for our customers.
For larger items such as sofas and dining tables, our teams will deliver, set up, and remove any packaging for you.
COVID-19 Shipping Updates
Due to the ongoing developments of COVID-19, our carriers are currently performing Curbside, contactless deliveries as the standard option. If you prefer to have your furniture delivered inside your home, please reach out at firstname.lastname@example.org and we will do our best to accommodate your request on a case-by-case basis.
Where White Glove delivery is available, our delivery partners have been provided with hand sanitizer, surgical masks, and surgical gloves, and the trucks have been outfitted with a hand-washing station. Prior to your appointment, they will ensure that everyone is feeling well and provide a reminder to practice social distancing from the team.
Smaller items will continue to be delivered to your door via Canpar in Canada and UPS in the US.
We offer complimentary assembly on all large items. Small parcel items can have up to 20 minutes of assembly.
Prior to delivery, you will receive a phone call to set up a time that works for you. Our logistics partners will bring larger items into your home and help with set up. For more info on preparing for delivery please see our care page
What happens if I miss my delivery appointment?
To make outfitting your home as easy as possible, we offer complimentary delivery in all of our regularly serviced areas, as well as a White Glove service for all larger items. Please ensure that you are home during your set appointment for all White Glove deliveries. Should a rescheduled appointment be required, a $150 redelivery fee will incur.
If, at that point, you’ve changed your mind and would prefer to return your order instead, we are happy to arrange a return and a $150 return shipping fee will be deducted from your refund.
This $150 return fee is to partially cover the cost, labour, and service of shipping the items back to our warehouse safely. Should any questions arise surrounding your delivery appointment, please get in touch as soon as possible; our friendly customer service team will be glad to help.
Do you ship to my country?
We currently ship to the continental US and Canada. We hope to expand in the future so please keep following along if you are located outside the US and Canada!
We work closely with our delivery partners to get your new furniture to your home in the fastest, most convenient way. While Sundays covers the full cost of shipping for most areas, there may be an additional fee for homes further away from typical routes.
In addition to smaller towns outside of urban areas, here are some locations that may incur a remote shipping fee (please note that this list is not conclusive):
USA: Hawaii, Alaska
Canada: The Yukon, Northwest Territories, Nova Scotia, Newfoundland
If you are wondering about whether your address will incur any additional shipping charges, please feel free to get in touch with us. We would be happy to provide a quote within 72 hours based on your address and the products you are interested in.
Order changes or cancellations
Please email us right away to make modifications to an order. We will do our best to accommodate your request. Our email is email@example.com
Do you use wooden crates?
No! Sundays intentionally uses recycled cardboard crating for a lower environmental impact.
What is your return policy?
We hope you enjoy our products as much as we do! If something doesn't work for you, we will make it right. Returns for refund or exchange will be accepted within 30 days of delivery in original condition with original packaging. A flat rate return shipping fee of $150 (or $75 for items that can be shipped via small parcel) will be applied to your refund or exchange.
If you do not have the original packaging, a return re-packaging fee of $75 will be applied to your refund or exchange.
What happens if my product arrives in less than perfect condition?
We strive for all products to arrive to you in pristine condition. In the unlikely event of an issue, please email firstname.lastname@example.org with some images, a description of the problem, and your order number. Our Customer Care Associates will respond promptly to rectify the issue.
Do you offer a warranty on your products?
Our warranty covers any defects in materials or workmanship for up to two years from the date of delivery.