Just recently received the rug and love the simple design and size. The colour is different from the photos where it is much more tan in colour than Grey. The edges of the rug are a bit uneven and I noticed loose threads on the edge on the first day already unfortunately. The customer support was very friendly and supportive with the correspondence and reached out to the product designer and explained that because it was hand knotted there will be uneven edges and threads like this and suggested to snip the loose threads and monitor - probably should have been something to note in the material notes. I'm a bit hesitant to use the vacuum on this rug with the threads coming off already but hopefully they will keep its place for a while longer.